Pull don’t push

January 17th, 2011 by chris.heile@hyperquake.com

When things don’t go as planned, there’s a voice in the back of our heads that tells us to push harder. When pushing harder doesn’t generate the result we want, the voice tells us to push harder still. When we slice a shot on a long par 5 because we took too big a swing, our next desperate swing will be even harder.

Pushing harder rarely changes the outcome. In fact, it often gets in the way of us seeing the obvious opportunities. In golf as well as marketing, reevaluating our approach is the only way to truly change the result.

Think pull instead of push. Instead of chasing new ways to push what you have onto consumers, step back and ask the tough question: what would you have to do to get consumers to run to you? What would your brand have to look like, what would it have to do, where would it have to be available, exactly who would be most excited about it?

We have so much invested in what we’ve built and the way we’ve always done things that it becomes virtually impossible to stop forcing square pegs into what may simply be round holes. As marketers we have the world’s greatest job: to entice and excite consumers, to listen, inspire and anticipate what they desire most.

It’s time to stop pushing on the wrong pedal.

Posted in Thinking | 241 Comments »

Video killed the radio star…

December 16th, 2009 by Andrew Butz

DO NOT WANT

…and the internet killed pretty much everything else.

A recent study conducted by the Chief Marketing Officer Council found that 64% of consumers find that promotional offers account for the bulk of the email and direct mail they receive and that only 41% consider them must-read brand communications. Of the opt-outs, 46% cite relevancy as the primary reason they no longer wish to receive that brand’s messaging. With inbox growth expected to double or triple within the next five years, how can you stay ahead of the curve (or at a minimum catch up)?

The first and last rule of email marketing: Stay Relevant
What do you know about your database? If the answer is “not much” then you have some work to do. Email marketing has evolved to a place where you no longer need to position your brand and message to the lowest common denominator. There’s no longer a need to simply say everything to everyone (and there hasn’t been for a while now) when you can say something to someone. Technology has enabled us to deliver extremely relevant information based on behavioral, demographic and psychographic  information. And, most importantly, consumer choice.

Instead of inundating inboxes with branded “stuff” develop your online relationships and truly engage your consumers with meaningful, beneficial and segmented content. Imagine what happens when you take your email marketing to the next level. Increases in open rates and clicks, decreases in opt-outs and spam… what more could you ask for? The added value of this approach not only deepens the relationships you have with your regular users, but has the potential to re-energize and engage your less active users.

PowerPoint at its finest

PowerPoint at its finest

So where’s the ROI?  With the right acquisition and retention programs you build scale. With scale and proper motivation your database is no longer a faceless group of people referred to only in opens and clicks, rather, a powerful resource to leverage at a moment’s notice.

Posted in Thinking | 159 Comments »

Extreme Makeover: Mickey Mouse Edition

November 6th, 2009 by Chris Strong

newmickey

So apparently at 81 years young, Walt Disney Co. has decided that Mickey Mouse is showing signs of aging and needs to go under the proverbial knife and get some much needed animation plastic surgery. It’s finally time for Mickey Mouse to step up into the new millennium and become a bit more ‘edgy’ and ‘rogue’ apparently. I’m thinking full sleeve tattoos, gauged ears, perhaps a mohawk and a lip ring, but that’s just me. Perhaps Walt Disney Co. is preparing Mickey for an upcoming cameo in a new Grand Theft Auto game. It’s possible, “Grand Theft Auto: Steamboat Willie & the Disneyland Disaster.”

All that said, it’s fun to think about how one would remake everything about the iconic Mickey Mouse if given the chance.

Posted in Design | 148 Comments »

Catalyst for Change

May 12th, 2009 by admin

Change is difficult.

Beginning in childhood, we hang onto habits and traditions that are familiar and comfortable. Following a routine puts us most at ease, so the well-worn path permeates into our entire life, including the products and services we purchase. (more…)

Posted in Thinking | 150 Comments »

There's still a mass audience, it's just made up of a whole lot of smaller audiences

January 29th, 2009 by admin

As competition becomes fiercer, as private labels compete on quality, as incremental innovation becomes less discernable to consumers, the need to make brands relevant to the individual is more critical than ever. But who is the individual? And do individuals exist in large enough numbers to push a brand forward? That is the critical question facing every brand today, and a question answered by Aspirational Targets. (more…)

Posted in Thinking | 15 Comments »

Consumers: The Solution to our Marketing Woes

January 23rd, 2009 by admin

While the marketing world is preoccupied with trying to fix advertising, everyone is missing the simple fact that consumers have already solved the problem. (more…)

Posted in Thinking | 2 Comments »

Brands: Taking a Narrow View

January 5th, 2009 by admin

The vast majority of consumer brands are small to mid-sized. Far too often, however, they try to “act big” and end up with little in results to show for their effort and expenditure. (more…)

Posted in Thinking | 4 Comments »