Which is evolving faster, brands or technology? The not so surprising answer.

September 16th, 2011 by chris.heile@hyperquake.com

Brands have always leaned heavily on technology. One might even say that brands owe their very existence to technology. After all, television, radio and print are what created mass brands in the first place. In the early days, we didn’t need to know how these analog systems worked or how to get the most out of them. Much like the computer you’re reading this on now, it didn’t require a technical degree to use it.

Today, technology is infiltrating every corner of our lives and with it has come an explosion of new interaction points with consumers. Clearly, our understanding of how technology works and how to use it as marketers must evolve. And in a dramatic way.

No longer can we get by without understanding the inner workings of these interrelated systems. We need to know how to customize and manipulate the many diverse parts to best fit our unique consumers and our unique brands. To be successful, we have to think more like programmers and less like users. Traditional media, social media, mobile media, web media, websites, blogs, CRM, SEO, SEM and everything new and exciting lurking around the corner must be mastered and programmed in order to see its true potential. And we haven’t even scratched the surface.

Every technology has a precise purpose and a particular effect. Each touch-point influences and appeals to very different groups of consumers. We now have the ability to program and optimize this vast network of technologies and media in our favor. To test out and prove what truly impacts sales, awareness, loyalty and short and long term growth. To eliminate waste and redundancy and track how every penny we spend drives consumer action.

To succeed in this increasingly complex, technology-laden world, we must be world-class hackers, manipulating data and technology to our own benefit.

Take advantage of this immense power and use it wisely to the peril of your competition.

Posted in Technology, Thinking, Uncategorized | No Comments »

Brands Break Into Text Messages

April 8th, 2011 by Chris Strong

So I stumbled upon an interesting article the other day about how a new service called GroupMe is providing brands the opportunity to break into group text conversations.

Now, there are a number of group texting apps out there already. These apps allow you to communicate in mass with selected contacts in your phone, thus aggregating a large community conversation into one thread.

What GroupMe is now doing is unique in that the app allows users to set up a ‘Featured Group’ which is then tied to a partner brand. This gives the partner brand the opportunity to basically hack users private texts and send them special brand related information.


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Posted in Technology, Uncategorized | 220 Comments »

Pull don’t push

January 17th, 2011 by chris.heile@hyperquake.com

When things don’t go as planned, there’s a voice in the back of our heads that tells us to push harder. When pushing harder doesn’t generate the result we want, the voice tells us to push harder still. When we slice a shot on a long par 5 because we took too big a swing, our next desperate swing will be even harder.

Pushing harder rarely changes the outcome. In fact, it often gets in the way of us seeing the obvious opportunities. In golf as well as marketing, reevaluating our approach is the only way to truly change the result.

Think pull instead of push. Instead of chasing new ways to push what you have onto consumers, step back and ask the tough question: what would you have to do to get consumers to run to you? What would your brand have to look like, what would it have to do, where would it have to be available, exactly who would be most excited about it?

We have so much invested in what we’ve built and the way we’ve always done things that it becomes virtually impossible to stop forcing square pegs into what may simply be round holes. As marketers we have the world’s greatest job: to entice and excite consumers, to listen, inspire and anticipate what they desire most.

It’s time to stop pushing on the wrong pedal.

Posted in Thinking | 252 Comments »

Mobile Engagement Opportunities Continue To Grow

January 13th, 2011 by Chris Strong

So, mobile internet usage only continues to grow, we’ve all heard that pretty much everyday for the past few years. I, for one, feel like I read it all day, every day, in every industry related publication around me. In light of the recent news yesterday that Verizon will start carrying the iPhone next month, breaking AT&T’s exclusive contract, I figured a post on this topic was very fitting.

With carriers offering more and more internet capable devices, at lower start-up costs to consumers and with even better data rates, internet on your phone is more available today than ever before. Also contributing to this is the blow for blow  boxing competition between the major carriers, be it through their marketing or their continual race to have the most, the best, the fastest of the newest technology (hello 4G!)). I always have believed that competition breeds good things and in the mobile world, this is no different.

So it’s not surprising that according to a study done the last part of Q4 2010, between November 29 and December 15, a survey of users visiting online retailers over the holiday period (conducted by ForeSee Results) showed that a third of online shoppers also browse on Mobile.

The study (which you can download for free here by providing some info) polled almost 10,000 users who visited one of the top 40 U.S. e-commerce sites during the two week period.

In the study they compare results to the same period in 2009, which found at that time that 24 of online shoppers browse on mobile. They also examined purchase results on mobile devices resulting from browsing. Though only 11 percent of the respondents  polled apparently made purchases from their phones after browsing, the bright spot is that data shows that is up 56 percent year over year. (In 2009, only 2 percent of respondents purchased from mobile devices). Of course, none of these numbers are HUGE, but it’s important to consider the value of engaging with these audiences early (and often). What can brands learn from these users? How can they use this period of growth and relative uncertainty to lay the foundation for what the mobile landscape means and is in their business vertical.

Of course, lots of predictions abound in the mobile world from all ends of the spectrum, as to what 2011 and the years to come have in store. No doubt with all the carriers stepping up their 4G game, Android phones continuing to grow in market share, the iPhone hitting Verizon and the continued explosive growth on the app side of things (especially with branded apps), consumers will have more opportunities and better technology to support their desired mobile experiences. What will that mean? More money invested in mobile. More money spent by consumers on their mobile devices. More marketing dollars hitting mobile. Etc., Etc.

On the flip-side, all this offers brands some very unique opportunities to continue engaging new and existing audiences. Still very much uncharted territory in my opinion, the mobile landscape will continue to evolve this year, yielding benefit for everyone, consumers and brands alike. Best thing I can say is ensure you are aware and considering mobile’s impact now (and in the short and long term future) on your brand. For those that get left behind, it’s going to be very hard to catch up…

Posted in Technology | 138 Comments »

The New World (And Future) Of Loyalty Cards

September 10th, 2010 by Chris Strong

Do you ever feel like you have way to much stuff on your keyring? I mean, more than just, well, keys? It is called a keyring after all, but it sure seems like over the past few years with more and more stores putting consumer loyalty programs in place, keyrings have started becoming filled with loyalty card after loyalty card. I don’t know about you, but I’m not a fan of having a ring of dangly plastic cards of various colors and sizes taking up every bit of the free space on a 1/4 inch in diameter metal ring.

The present day reality is that if you shop at a variety of stores and have become a member of multiple programs so you can get those all important discounts, this image might seem all too familiar and insight a headache and some overall nausea….

which, one, to, choose...

Yep, it’s not fun looking at that, but the good news is there is finally an interesting (and potentially revolutionary), albeit buggy solution.

So over the course of this weekend, in an attempt to streamline and organize my life, specifically related to shopping and saving money, I went crazy in the iTunes App Store. In addition to downloading a grocery list app called Grocery IQ (highly recommend it by the way!), I stumbled upon an app called Keyring that allows you to put all your loyalty cards into the app which are then stored on your iPhone (or Android based phone). When you are at the store and want to get your loyalty discounts applied, you just have cue up the appropriate loyalty card in the app upon check out and have the store employee scan it and your discount is applied.

You can enter the cards manually or even use a scanner function to capture the data on the bar-code via your phone’s camera. Despite reports of this not working well for others, it worked fine for me. If a store isn’t in there, you can just enter it in manually without any worries.

So in my mind, this caused great feelings of joy and glee. “Hello keyring with just keys on it!” I though. Well, kinda…. Everything about this app sounds sounds well and good, in theory, but as with most technology, it’s just a wee bit buggy. And it’s a wee bit buggy at the wrong time, like when you need to have your info scanned at the store.

I tried it twice the last few days. Once at Kroger and once at my gym. It didn’t work either time. Bummer…. Good news is that you can always have the employee at the store enter your data manually. Bad news, the people behind you get mad and look at your funny. Odd enough that 100% of people have never seen anyone hand their phone to the cashier at a store to scan it, the fact that it didn’t work either time was cause for people surely thinking, “Look at this guy trying to be cool with his iPhone.” One reason it might not have worked was the fact that I have a screen guard on the phone, the app developer says that’s no good. I’m going to try it without next time and see what happens.

Either way, the future hold good things for this type of app, I’m convinced of that. It’s a logical progression in the empowerment of consumers and just the overall use of technology to consolidate and help make our lives more efficient. The beauty of the app will surely become at some point, it’s ability to tie into other apps like Grocery IQ to push coupons, alerts, limited time deals, etc. to your phone based on your loyalty data and stored shopping lists.

If you are interested in a much more thorough (and well-written) review of the app, you can check out a story the New York Times did on it here.

Posted in Technology | 191 Comments »

Forbes.com Names The Best-Ever Social Media Campaigns

August 31st, 2010 by Chris Strong

So, the crew over at Forbes.com just unleashed a list of what they consider to be the best-ever social media campaigns.

The list, including everyone from Blendtec Blenders (featured above whose sales rose 700% since the campaign in 2006) to Smirnoff, to Old Spice to Ikea, Vitamin Water to Careerbuilder, BMW to The Blair Witch Project, Burger King to, well, Burger King (both the Subservient Chicken and their Whopper Sacrifice campaigns), is pretty comprehensive.

Now, some of the campaigns I don’t necessarily agree with as being the ‘best’ but that’s probably a whole other blog post….

Honestly though, if you haven’t been paying attention to what brands have been doing in the social media space the last few years, I definitely recommend you take a look through the image slide-show and write-ups on each. It’ll paint a broad picture for you of how social media continues to push various limits when it comes to driving consumer engagement and building effective marketing strategies.

On a side note, I did notice however that the Smirnoff campaign for ‘Bros Icing Bros’ that we talked about here didn’t make the list. Oh yeah, that wasn’t a social media campaign from the brand, or was it…? (I know a whole bunch of people that still dispute that.) Either way, even if the brand wasn’t involved with it as they claimed (which I can understand why), it sure was one heck of a organic, social-media driven campaign that apparently sold the product to a whole new consumer segment, bros.

All in all though, a fun read, so check it out.

Posted in News | 117 Comments »

Context

August 26th, 2010 by Julie Hill

When I was in college, we had to write a paper describing the difference in experience between reading a book and seeing the movie adaptation of the same book, presumably to demonstrate to ourselves the sheer power that results when words and pictures come together. I listened to a classmate present High Fidelity, describing how much more emotional it is to SEE Laura sobbing that her dad had died than to read it. Funny, I thought, because I’d have reversed it. Now, don’t get me wrong, I’ve cried at way more movies than I have books. But movies have music, the sneaky cheaters; a swell of strings at the right moment and it’s all over for me. Would the scene be as powerful if you took music out of the equation?


“Did I listen to pop music because I was miserable? Or was I miserable because I listened to pop music?” – High Fidelity

I read somewhere that brain activity is way higher when reading, or even being read to, than it is when watching TV or movies, because your imagination is much more engaged. For my presentation, I argued that the shock of seeing Alex rape and pillage his way through A Clockwork Orange on screen was less powerful than reading it, because as all good suspense writers know, NOT seeing something is going to freak people out way more than seeing it. You let their imaginations spin the tale for you. Plus, this is America! It’s 2010, not 1971. We see unimaginable violence on screen all the time! Surely we can gift the Alex on the page with some pretty wicked deeds culled from our collective TV and film memories? Doesn’t holding up the violence of A Clockwork Orange next to movies like Kick Ass or The Girl With The Dragon Tattoo almost make Alex’s little on-screen rebellion seem quaint?


“What we were after now was the old surprise visit. That was a real kick and good for laughs and lashings of the old ultraviolent.” – A Clockwork Orange

Context matters, always has. Clearly High Fidelity in the context of my brain was a different animal than it was in the context of my classmate’s brain. Perhaps he was able to find empathy for the people on screen by picking up on their body language cues, and I was more able to project personal experiences and fears into the text, finding connection that way.

In an experiment which I have blogged about before, the same people who ignored a street musician on their way to work might have sat rapt and attentive at his concert performance later that night. They would have given him a hundred bucks’ worth of their time, because that’s what you have to pay to see Joshua Bell. There is an interesting phenomenon in that; paying exorbitantly for an experience in a velvet-cushioned concert hall, you feel like it is somehow more valuable than getting that exact same experience for free in a dirty subway station.

But, to be fair, one would never expect to see the best violinist in the world busking in the Metro on their way to work.

“In his Critique of Aesthetic Judgment, Kant argued that one’s ability to appreciate beauty is related to one’s ability to make moral judgments. But there was a caveat…to properly appreciate beauty, the viewing conditions must be optimal.” (Source)

As designers, we deal with context all the time. Poorly-chosen context can ruin everything. Where is the message going to be displayed? What will potential viewers be doing when they see it? Driving to work? Trying to look up something online? Zoning out in front of the TV? How do you make your message enticing in the midst of the task the viewer is trying to complete? What might the viewer’s mood be? Print designers control their context by choosing form, (will the message best be conveyed in a book, a poster, a business card?) but have little control over where their design shows up once it leaves their hands. Web designers slice out their own little environment within the context of the World Wide Web, (should it be a pop-up, a banner ad, a fullscreen website, a Flash game?) but have to contend with the overwhelming choice of the Internet, not to mention a user’s system and font limitations, and ability to locate what they’ve designed.

In the end, like the books vs. movies project, it’s all going to come down to the individual. Their experiences, opinions, location and mood will color everything they see. “Know your audience” seems like Design 101, but sometimes the sheer scope and breadth of what that really means can overwhelm. So what can we do? Seems to me like finding that answer is the whole point of being a designer, so I suppose to repeat a well-worn trope, we must simply keep calm and carry on.

Posted in Thinking | 217 Comments »

Loyal to the Message or the Messenger?

June 24th, 2010 by Rachel Forgus

Long gone are the days when a consumers relied on “their” newspaper and “their” news station to provide them with all of the daily happenings he or she needed to know. In our era of instant gratification, we want information as fast as possible, with the source as a secondary issue.

A recent study by the Pew Research Center reveals what we already thought to be true: the leads in social media news differ greatly from those in the mainstream press. What is interesting, however, is the difference between social medias. Twitter appeals more to those looking for a technology update, while blogs, as well as the mainstream news, focus more on politics and government.

social-media

Today’s consumer is used to, and many times prefers, utilizing a variety of sources, Twitter, Facebook, CNN, etc. based on the interest of that particular person on the news on a particular subject. More often than not, a person will consult multiple news sources to ensure that it is indeed valid.

20060906-couricolbermann

While the consumer may not feel affiliated with a certain news source, he or she is much more attached to the messenger. For example, if Katie Couric switched from CBS to a rival station, odds are the viewer would still see Couric as a valuable information source and rely on her, regardless of location.

Posted in Thinking | 234 Comments »

Personalized Burgers – Literally?!

March 31st, 2010 by Chris Strong

Everyone knows that at Burger King, you can “Have It Your Way” way when it comes to the flame-broiled goodness that is your hamburger. The King and his team of merry men have worked extremely hard to instill this message in the minds of beef eaters and fast food lovers everywhere, but for all that work, there was always one part missing.

Sure, you could get your burger without mayo, or with 4 extra patties of meat, or with 2.5 slices of smaller tomatoes instead of 1, but there was always something missing, it just never really was “your” burger.

Well, BK and the King have changed that, at least they did for a little bit (in Brazil), by embarking on a unique little campaign where they show customers what ‘Made to Order’ really means.

As someone who isn’t a huge fast food eater/supporter, even I thought this a unique way of personalizing the dining experience and building some additional brand affinity. You can already see from the video that camera phones were a-snappin’ which inevitably means Twitter posts and Facebook status updates that probably generated some positive chatter about the brand.

All in all, a unique and quirky idea, that showed a true connection of the dots when it comes to the idea of “Have It Your Way.” Not sure how much longevity it has after the initial novelty would wear off, but it’s still a rather cool and smart approach on a one-off level.

Posted in Technology, Thinking | 160 Comments »

‘Free’ and ‘Music’ continue to pair up for music fans

February 26th, 2010 by Chris Strong

Artists giving away their music via free downloads on the internet isn’t anything new: Radiohead and Nine Inch Nails have both jumped head first into experimenting with this. On February 14th, 2010, Blink 182 singer/guitarist Tom DeLong’s side project Angels and Airwaves (AVA) released their new album, available for free download. Appropriately enough, it’s entitled ‘LOVE’.

Angels & Airwaves: Love

The band funded the whole thing themselves, spending about $500,000, sources say. If you are willing to do that, you are committed to your music no matter how good or bad people may think it is.

The whole concept of the ‘free’ download and releasing the album digitally only is more of a goodwill gesture towards the fans, with the hope of unlocking new revenue streams by enticing fans to pay for new content. In AVA’s case, this comes in the form of fan club membership ($20.85 every 3 months). By joining you get an assortment of early access passes to soundchecks, exclusive video and blog content, etc.

As a guy who still buys CDs and vinyl, I’m amazed to see how the music world is changing. Some bands and labels get it and are diversifying their ‘brands’ to cater to how music fans consume their product now, as well as trying to identify what that product will be in the future. If giving away your stuff for free is any indication, the product certainly may not be music. The reality is, even though listeners can donate after they download albums like this, I think most artists realize this isn’t really going to happen, or if it does, that it won’t amount to much.

Regardless of whether you like music or the bands who are giving stuff away, this is still an interesting situation, and since no one’s quite figured out the ideal model for selling modern music yet, you can bet that fun stuff is ahead.

Posted in Uncategorized | 204 Comments »