Pull don’t push

January 17th, 2011 by chris.heile@hyperquake.com

When things don’t go as planned, there’s a voice in the back of our heads that tells us to push harder. When pushing harder doesn’t generate the result we want, the voice tells us to push harder still. When we slice a shot on a long par 5 because we took too big a swing, our next desperate swing will be even harder.

Pushing harder rarely changes the outcome. In fact, it often gets in the way of us seeing the obvious opportunities. In golf as well as marketing, reevaluating our approach is the only way to truly change the result.

Think pull instead of push. Instead of chasing new ways to push what you have onto consumers, step back and ask the tough question: what would you have to do to get consumers to run to you? What would your brand have to look like, what would it have to do, where would it have to be available, exactly who would be most excited about it?

We have so much invested in what we’ve built and the way we’ve always done things that it becomes virtually impossible to stop forcing square pegs into what may simply be round holes. As marketers we have the world’s greatest job: to entice and excite consumers, to listen, inspire and anticipate what they desire most.

It’s time to stop pushing on the wrong pedal.

Posted in Thinking | 241 Comments »

eBay’s Reusable Boxes

November 17th, 2010 by Julie Hill

San Francisco’s Office never fails to impress. Now they have created the happiest shipping box ever for eBay, to be sent to 100,000 eBay sellers, encouraging them to reuse the boxes.

From Lovely Package:
“According to eBay, if each box gets used five times, the program could protect nearly 4,000 trees, save 2.4 million gallons of water, and conserve enough electricity to power 49 homes for a year.

Designed by San Francisco-based Office, the boxes engage sellers by emphasizing potential benefits to the planet with friendly illustrations and copy. Tips for greener packing include finding “a new calling for old phone books.” A happy little bird asks, “Where to next?” And to track each box’s journey, there’s space to write a note so the next person to receive it can see just how far it’s come.

Each eBay Box is made with 100 percent recycled content, printed with water-based inks, and designed to require minimal tape. And once it reaches the end of its useful shipping life, it’s fully recyclable.”

Posted in Design, Thinking | 168 Comments »

Welcome to Green Week

November 15th, 2010 by Julie Hill


Illustration by Lab Partners

Alright hippies, it’s Green Week! Time to think about how design and technology can be used to green up this place. Check out Michael Johnson of Johnson Bank’s thoughts on being green, or how apparel retailers are figuring out how to measure their environmental impacts, or the almost-lost art of storing and drying cut wood for fuel, or just see how the music industry can do their part. Yeah, green!

Posted in Design, Thinking | 122 Comments »

Why Big Brands Need to Learn to be Small

November 4th, 2010 by Julie Hill

More and more “boutique” brands are gaining prominence on store shelves, and it hasn’t gone unnoticed by the major brands that dominate those aisles. In some cases, the packaged goods giants move to squash their lesser-funded competition, but in other cases, they simply acquire these brands outright. We know some of the higher profile acquisitions like Burt’s Bees, Naked Juice and Iams, but there are a long list of other brands quietly being acquired, many unbeknownst to their avid fan base. On one level you can say these acquisitions are simply a low-risk way for mega marketers to buy into a market or a consumer they haven’t cracked yet. You could also say they are just protecting their turf. And you would be right on both counts.

But on another level, bringing smaller, specialty brands into a large organization can provide a far more valuable benefit: they infuse much needed new thinking and an entrepreneurial spirit into the organization. They can also bring the kind of quick and gutsy decision-making that smaller brands thrive on.

Unlike their massive counterparts, these smaller brands seemingly have less to lose and therefore make decisions quickly, even if not fully proven out. This makes them fail more often, but also succeed more substantially. As these brands begin to steal segments of the market, large marketers are realizing the need to adopt a more progressive approach to building, not just maintaining, brands.

It’s important to recognize that this kind of success doesn’t have to come from an acquisition. In fact it shouldn’t. It circumvents much of the in-house talent, thinking and risk-taking that can breathe new life into an organization. This start-up mentality can be cultivated with brands that already exist within the four walls of large corporations. But before we talk about how, it’s important to recognize what has made some of these brands breakouts in the first place.

It’s often assumed that what makes boutique brands successful is the less structured, more freewheeling nature of their leadership. And while this is true to some degree, it’s a serious oversimplification. There are solid fundamentals that the most successful of these brands follow:

They do not set out to conquer the masses, they focused on the unmet needs of a specific type of consumer. Generally consumers with specialized interests or unique needs, consumers who has been overlooked by mass brands.

They focus entirely on meeting this consumers needs. In every way, from the way the company is run to the way products are manufactured and distributed, these brands are all about leading and inspiring their followers. They focus on a single idea and a single audience and constantly evolve what they do best. They aren’t afraid to go with their gut. Keep in mind that when a team has the ability to focus their energies entirely on a specific audience or unique unmet need, they are surrounded by inspiration and insights. Consumer frustrations, aspirations, desires come bubbling to the surface. This is a raw space that brings in many new and inspired ideas.

So how can this “boutique” mentality be cultivated within a larger organization? Consider that most large marketers have a stable of lesser known brands that get little marketing or R&D support. Typically, these brands have a small, loyal following, but are seen to have little upside. And with a traditional marketing approach, that would be entirely true. But their size makes them ripe with opportunities to attack unique pieces of the market. With a razor focus on an influential consumer segment or an emerging trend or lifestyle need, they can adopt the boutique mentality and innovate new ways to serve an emerging market.

Yes, there are risks involved, but the risk is compartmentalized into smaller, less business-critical brands. This can be a lab for new kinds of consumer understanding, greater relevance to emerging markets, product innovation, marketing innovation, and yes, risk-taking and entrepreneurial spirit. Just imagine how this kind of boutique focus can have a ripple effect across an entire organization, providing training for how to develop new products, re-establish tired brands and ultimately, become a catalyst for applying new thinking across all brands.

Posted in Thinking | 6 Comments »

Pre-Flight Tension

September 23rd, 2010 by Julie Hill

So, apparently, in addition to having to watch out for actual medical issues, I have just discovered that I have a “Mild” case of PFT, or “Pre-Flight Tension Disorder” as told to me by the Sydney Airport’s PFT awareness website.

I understand that a lot of people are afraid of flying. I’m not one of them. I think flying rulez and not even jumping through security’s hoops or (always, ALWAYS!) forgetting my toothbrush can bum me out on it. But it seems to me like inventing a new disease, while cute and clever to daredevils (airdevils?) like myself, is only terror-fodder for the more hypochondriac among us. Perhaps a more ridiculous, wink-and-nudge treatment of the ‘disease’ would be more effective?

Although I must say that I do like the simplicity of the website, even though the Obsessive Passport Disorder video stresses me the eff out.

Posted in Design, Thinking | 151 Comments »

Bigfoot at Hurley

September 22nd, 2010 by Dan Barczak

I love this installation.

Amazing Bigfoot solo show, Ominous Compositions from the Magic Mountains at Hurley’s )( Space in Costa Mesa opened on 9/11. Who is Bigfoot? He’s a Bay Area-based, nature-loving artist who has been a major influence in the skateboard industry for more than a decade. Despite his reclusive nature, Bigfoot has a very active presence in both the sports and art world, designing skateboard graphics and footwear, not to mention vinyl toys and street art.

The mural is pretty spectacular, but the woodgrain art steals the show. As StrangeCo says, “his work depicts the conflict between respect for nature (held by the Bigfoot race) and the destructive agenda of humans.” Fun detail to look for – Jason Maloney, Hurley’s resident artist and friend of Bigfoot, even has a little snake snuck into the mural. Thanks to NotCot for the great post. Check out a video with him interviewed by Maloney for Hurley here.

Posted in Design, Thinking | 176 Comments »

The Top 5 Mobile Advertising Trends To Watch

September 8th, 2010 by Chris Strong

Confused by mobile marketing? Yeah, so is everyone else these days it seems.

Mobile is definitely a hot bed of marketing opportunity for brands, but with so many variables when it comes to ad sizes, units, phone operating systems, etc., it almost seems like the Wild Wild West (as it has for the last few years).

The reality as I see it, is that mobile advertising offers some pretty unique opportunities to engage with consumers 1 to 1 on a device that has become more of a part of their life (and quite frankly almost an extension of their body) than any other single piece of technology.

Prove it? 90% of the US Population apparently owns cell phones according to a recent study by CTIA Media.

That represents a pretty great opportunity to reach consumers through a variety of different channels, problem is everyone thinks a different one is the right one or THE avenue for mobile advertising success. Then there is the host of new mobile technologies that keep coming into play from Apps, to Geo-Location solutions, to Video and the hows and whats of marketing in this complex and very untouched landscape just becomes more and more fishy. From SMS, to Rich Media units, to video the opportunities it just seems endless and growing non-stop.

So, what’s the solution? I don’t believe that anyone really knows yet, but I do know that this story on the Top 5 Mobile Advertising Trends To Watch recently posted on Mashable provides a good analysis and look into what to keep a pulse on moving forward. My thanks go out to @tempspaz for sharing this with me.

One thing is for sure, with all the new technology coming our way in the mobile category and continued improves on data networks, the next few years are going to be a fun time for consumers and marketers alike.

Posted in Technology, Thinking | 271 Comments »

Context

August 26th, 2010 by Julie Hill

When I was in college, we had to write a paper describing the difference in experience between reading a book and seeing the movie adaptation of the same book, presumably to demonstrate to ourselves the sheer power that results when words and pictures come together. I listened to a classmate present High Fidelity, describing how much more emotional it is to SEE Laura sobbing that her dad had died than to read it. Funny, I thought, because I’d have reversed it. Now, don’t get me wrong, I’ve cried at way more movies than I have books. But movies have music, the sneaky cheaters; a swell of strings at the right moment and it’s all over for me. Would the scene be as powerful if you took music out of the equation?


“Did I listen to pop music because I was miserable? Or was I miserable because I listened to pop music?” – High Fidelity

I read somewhere that brain activity is way higher when reading, or even being read to, than it is when watching TV or movies, because your imagination is much more engaged. For my presentation, I argued that the shock of seeing Alex rape and pillage his way through A Clockwork Orange on screen was less powerful than reading it, because as all good suspense writers know, NOT seeing something is going to freak people out way more than seeing it. You let their imaginations spin the tale for you. Plus, this is America! It’s 2010, not 1971. We see unimaginable violence on screen all the time! Surely we can gift the Alex on the page with some pretty wicked deeds culled from our collective TV and film memories? Doesn’t holding up the violence of A Clockwork Orange next to movies like Kick Ass or The Girl With The Dragon Tattoo almost make Alex’s little on-screen rebellion seem quaint?


“What we were after now was the old surprise visit. That was a real kick and good for laughs and lashings of the old ultraviolent.” – A Clockwork Orange

Context matters, always has. Clearly High Fidelity in the context of my brain was a different animal than it was in the context of my classmate’s brain. Perhaps he was able to find empathy for the people on screen by picking up on their body language cues, and I was more able to project personal experiences and fears into the text, finding connection that way.

In an experiment which I have blogged about before, the same people who ignored a street musician on their way to work might have sat rapt and attentive at his concert performance later that night. They would have given him a hundred bucks’ worth of their time, because that’s what you have to pay to see Joshua Bell. There is an interesting phenomenon in that; paying exorbitantly for an experience in a velvet-cushioned concert hall, you feel like it is somehow more valuable than getting that exact same experience for free in a dirty subway station.

But, to be fair, one would never expect to see the best violinist in the world busking in the Metro on their way to work.

“In his Critique of Aesthetic Judgment, Kant argued that one’s ability to appreciate beauty is related to one’s ability to make moral judgments. But there was a caveat…to properly appreciate beauty, the viewing conditions must be optimal.” (Source)

As designers, we deal with context all the time. Poorly-chosen context can ruin everything. Where is the message going to be displayed? What will potential viewers be doing when they see it? Driving to work? Trying to look up something online? Zoning out in front of the TV? How do you make your message enticing in the midst of the task the viewer is trying to complete? What might the viewer’s mood be? Print designers control their context by choosing form, (will the message best be conveyed in a book, a poster, a business card?) but have little control over where their design shows up once it leaves their hands. Web designers slice out their own little environment within the context of the World Wide Web, (should it be a pop-up, a banner ad, a fullscreen website, a Flash game?) but have to contend with the overwhelming choice of the Internet, not to mention a user’s system and font limitations, and ability to locate what they’ve designed.

In the end, like the books vs. movies project, it’s all going to come down to the individual. Their experiences, opinions, location and mood will color everything they see. “Know your audience” seems like Design 101, but sometimes the sheer scope and breadth of what that really means can overwhelm. So what can we do? Seems to me like finding that answer is the whole point of being a designer, so I suppose to repeat a well-worn trope, we must simply keep calm and carry on.

Posted in Thinking | 212 Comments »

Dolla Dolla Bills, Y’all

August 23rd, 2010 by Mike Dew

Awesome rework of the USA Currency system by Dowling/Duncan for the Dollar ReDe$ign Project. I really like the idea of the vertical format and different sizes for different denominations. Assigning artwork based on numerical value might prove tricky and limiting in the future though.

Thanks to @kcdunstan for the heads up.

$1

Posted in Design, Thinking | 120 Comments »

Wait… Everywhere isn’t like the United States?

August 17th, 2010 by Rachel Forgus

As the world continues to get smaller, large multinationals have recognized that their products and promotions need to be altered according to culture. After Nike had to recall 800,000 of its shoes in 1996 due to a cultural clash of symbols, global companies have devoted much research, time, and money to cater to emerging markets, in this case, Muslims.

Three multinationals in particular: Sunsilk (Unilever), Colgate-Palmolive, and Nokia, have captured significant portions of the 1.57 billion person market by realizing the pay-off of foreign consumer insights in a nearly untapped market.


Sunsilk determined after consumer research that the biggest complaint among Muslim women was oily hair resulting from wearing a tudung. The solution: Lively Clean & Fresh, the 1st Western shampoo to speak directly to the tudung wearer.


Colgate-Palmolive claims to be the first international company to have obtained halal certification in Malaysia for toothpaste and mouthwash products. This distinction clearly communicates to the Muslim consumer that this product contains no alcohol, which many toothpastes/mouthwashes do and is forbidden under halal guidelines.


Now one of the most respected multinational cell phone companies in the Muslim world, Nokia developed a series of Apps centered around religious traditions like the 5 daily prayers, and Ramadan greetings, that come automatically on a Nokia phone. The user chooses which of these Islamic lifestyle based Apps he or she wants.

Posted in Thinking | 124 Comments »